Useful Information


1. Courier Information

We offer nationwide delivery across RSA. Rates vary between areas and will be determined during checkout, prior to processing payment. 

We also offer collection options from our Studio in Welgelegen, Cape Town. 

Feel free to contact us via WhatsApp if you're unsure of anything - 0826167020

 

2. Returns Policy

We trust that you'll be 100% satisfied with your purchases. Should something unforeseen occur and an item needs to be exchanged, we request you to please keep the following in mind.

  • Any item may be exchanged within 7 days of purchase providing it is returned to us in its original condition and packaging.

  • Regrettably no cash refunds are offered, however you can exchange an item for one of similar value OR request a Gift Voucher to be issued.

  • No exchanges on Custom Made Orders. 
  • Transportation and Courier costs of returned items are for your own account.

 

3. Collection 

An added benefit for our Cape Town based clients is the ability to view and or collect your items from our Studio. We're based in the Northern Suburbs of Cape Town in Welgelegen. Please WhatsApp us on 0826167020 to arrange for an appointment. 

We'd love to meet you so feel free to browse our collection when you're in the area. 

 

4. Beanbags

These incredible items are a must have in any home or pool area, but they're unfortunately very expensive to courier due their size when filled. For this reason we only provide delivery options to our CT based clients. 

Not in CT? Don't be sad, we've found a way to get these items to you and we'll even do so FREE OF CHARGE. That's right - NO DELIVERY FEES!

So, what's the catch?............. We deliver the items to your door FLATPACKED. This means you receive your chosen beanbag with a separate zip lined inner, which you are able to fill / refill.  

HOW? Simply approach your local fabric supplier to arrange filling OR contact www.beanbagfilling.co.za if you're in the Gauteng area.